Frequently Asked Questions

Are you insured?

Yes, we are fully insured

What is included in your standard Cleaning?

We clean bedrooms, bathrooms, kitchen, living room, etc. We vacuum & clean the floor. We dust, wipe &wash.

How long will it take to clean my home?

The most asked question out there! It's no surprise! But, unfortunately there's no set time limit. We like to take our time and pride ourselves on the quality of our work - so while we would be able to give you a baseline average number, we don't want to be held to that. We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly. If you find us still scrubbing baseboards at 10pm, don't hesitate to ask us to leave.

What about my Laundry?

You can request a laundry service, please contact us for more details.

What is the cost of cleaning?

You can use our free quote service on the front page of the website or our app.

Do you do background checks on your cleaners?

We do a background checks on every single independent contractor which consists of a police background check.

What happens if a customer is not satisfied?

We have an AMAZING redo policy! If you are not completely satisfied - we'll come back and redo any missed spots/areas completely free of charge, whenever you want!

How many cleaners are used?

This depends on the size of your house.

Do your cleaners bring there own cleaning equipment?

We try not to use our own equipment and chemicals as you know what your house smells like and what is safe. So please leave out what you would like us to use.

Does somebody have to be at home?

No, if you have a security or alarm system then please inform us of the codes.

I have pets is that ok?

Of course, please inform us of the animal and make sure its in a safe place on our visit.

Can I book a Bi-Weekly/Monthly/Weekly cleaning just for the discount but get a one-time cleaning using the frequency discount and cancel the service?

No, those discounts are strictly for frequency cleanings - Bi-Weekly, Monthly or Weekly - if you cancel after the 1st service, the difference from the discount you received will be applied (you will be charged) towards your initial balance and it will be treated as a one-time cleaning.

You may cancel or switch after 3 cleanings. We don't want anyone to take advantage of the deals we offer to our loyal customers!

Payments

All payments are covered on line

Cancellations?

You can make a cancellation up to 24 hours before the bookings.